Frequently Asked Questions

Curious about Hemetic? Check out our FAQ or submit a question!
  • How long will it take for my order to ship?

    Typically, orders ship within 48 business hours of your order. Occasionally there will be a delay if we have trouble processing your order. Most commonly, these delays are the result of incorrect shipping addresses. If we run into any issues whatsoever, you can expect to hear from us within the same 48-hour timespan.

  • Do you have any shipping restrictions?

    At the moment, we have no shipping restrictions and are willing to ship internationally. We should, however, mention that it's in your best interest to familiarize yourself with tax and duty laws in your country to avoid unexpected charges upon receipt of your order.

  • Will I have to pay taxes on my order?

    If you are having your order delivered to an address in Vermont, then yes, you will be charged 7% sales tax. If you are shipping to any of the other 49 United States, then you will not have to pay sales tax.

    If you are an international customer, we encourage you to check with your country's customs department to learn what kinds of duties or taxes will be incurred upon delivery. Every country is different in regards to importing merchandise from America, so there is no easy answer here. For a quick reference, Bongo has a Duty Calculator on their website, which you can find here. This is meant to provide a ballpark range for you, and should not be considered a guaranteed price. If you are looking at placing an order and would like us to provide you with information regarding your package to complete the duty calculator, simply get in touch with us. We'd love to help!

  • How does the Lifetime Warranty Work?

    Our Lifetime Warranty is cut and dry. If your Hemetic Trading Co. product fails at any point before you think it should, simply get in touch with us! Each and every case will be different, so we can't provide you with a definitive solution, but we guarantee that your product will either be fixed, replaced, or eligible for an exchange. Again, the particular situation will determine the solution, and we'll do everything possible to take care of your needs. For more information regarding our Lifetime Warranty, or to submit a claim, click here.
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