Have a question? Browse our most frequently asked questions below, and if you don’t see what you’re looking for, get in touch!
How long will it take for my order to ship?
Typically, orders ship within 48 business hours of your order. Occasionally there will be a delay if we have trouble processing your order. Most commonly, these delays are the result of incorrect shipping addresses. If we run into any issues whatsoever, you can expect to hear from us within the same 48-hour timespan.
Do you have any shipping restrictions?
At the moment, we have no shipping restrictions and are willing to ship internationally. We should, however, mention that it's in your best interest to familiarize yourself with tax and duty laws in your country to avoid unexpected charges upon receipt of your order.
Will I have to pay taxes on my order?
If you are having your order delivered to an address in Vermont, then yes, you will be charged 7% sales tax. If you are shipping to any of the other 49 United States, then you will not have to pay sales tax.
If you are an international customer, we encourage you to check with your country's customs department to learn what kinds of duties or taxes will be incurred upon delivery. Every country is different in regards to importing merchandise from America, so there is no easy answer here. For a quick reference, feel free to use this duties calculator. This is meant to provide a ballpark range for you, and should not be considered a guaranteed price. If you are looking at placing an order and would like us to provide you with information regarding your package to complete the duty calculator, simply get in touch with us. We'd love to help!
How does the Lifetime Warranty Work?
Our Lifetime Warranty is cut and dry. If your Hemetic Trading Co. product fails at any point before you think it should, simply get in touch with us! Each and every case will be different, so we can't provide you with a definitive solution, but we guarantee that your product will either be fixed, replaced, or eligible for replacement. Again, the particular situation will determine the solution, and we'll do everything possible to take care of your needs. For more information regarding our Lifetime Warranty, or to submit a claim, click here.
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Privacy Policy:
When you place an order on our website, we’ll ask for your name, shipping address, E-mail address, billing information, and billing address. This information is required to successfully process and deliver your order, and will not be used or sold maliciously.
Website Terms of Use:
At Hemetic Trading Co., it is our utmost goal to provide the most relevant and accurate information available regarding our products. Still, as is human nature, errors do occur. We maintain the right to override any typos, mislabeled prices, or inventory issues that may arise. In the event that such an incident affects your order, we’ll be sure to contact you as soon as we notice the mistake. Likewise, we welcome any questions or comments in regards to any product or information located on our website. Finally, we reserve the right to adjust shipping prices if the need arises.
Order Acceptance:
Hemetic Trading Co. reserves the right to cancel or refuse any order at any time. Some situations that may cause the cancellation or refusal of an order include, but are not limited to: aforementioned price and typographical errors, insufficient inventory, or orders identified as potentially fraudulent.
International orders are required to accept whatever duties and taxes they may incur upon delivery. Hemetic Trading Co. will abandon refused packages, and will not offer a refund as a result of a refused delivery.
All orders shipping within the United States are shipped via the United States Postal Service or UPS Ground, based on cost effectiveness. Regardless of carrier, you'll receive an E-mail that contains your tracking information when your order ships.
All international orders are currently shipping through the United States Postal Service. Tracking Information for these orders is guaranteed until the packages reaches U.S. Customs. Once the packages enters you country, it is entirely up to your country's postal service to determine whether or not they will continue updating the tracking information. Some countries are great at keeping the tracking updated, while others are not.
Shipping Prices:
Currently, our shipping prices are determined by total order weight. Each product on our website lists its weight, and shipping costs can be determined by calculating the total weight of your order and aligning it with the proper range and service listed below:
Standard Ground
1 oz - 48 oz : $15.00
49 oz - 80 oz : $25.00
81+ oz : $35.00
3-Day Guaranteed
1 oz - 48 oz : $35.00
49 oz - 80 oz : $45.00
81+ oz : $55.00
Overnight
1 oz - 48 oz : $75.00
49 oz - 80 oz : $85.00
81+ oz : $95.00
International - Canada
1 oz - 48 oz : $35.00
49 oz - 80 oz : $45.00
81+ oz : $55.00
International - Rest of the World
1 oz - 48 oz : $65.00
49+ oz : $75.00
If you have questions or would like to request a specific shipping service for your order, we are happy to accommodate your needs as best we can. To arrange for specialized shipping services, please get in touch with us via our contact form.
All payments accepted through the Hemetic website are processed via either Stripe Payments, Apple Pay, or your web browser’s built in Web Payments system. For more information regarding how your information is handled, please see the following links:
Stripe Payment Processing Privacy Policy
Regardless of which payment service you use, Hemetic will never store any data related to your payment on our servers. Unless you use Apple Pay or payment information stored within your browser (Web Payments), your payment will be processed by Stripe. In this scenario, we will be able to access your billing address, card’s expiration date, and the last four digits of your credit card. This information is automatically stored by Stripe, and is made available to Hemetic for fraud detection purposes. This is standard practice and is consistent with all other merchants using Stripe Payment Processing.
All payments accepted through the Hemetic website are processed via either Stripe Payments, Apple Pay, or your web browser’s built in Web Payments system. For more information regarding how your information is handled, please see the following links:
Stripe Payment Processing Privacy Policy
Regardless of which payment service you use, Hemetic will never store any data related to your payment on our servers. Unless you use Apple Pay or payment information stored within your browser (Web Payments), your payment will be processed by Stripe. In this scenario, we will be able to access your billing address, card’s expiration date, and the last four digits of your credit card. This information is automatically stored by Stripe, and is made available to Hemetic for fraud detection purposes. This is standard practice and is consistent with all other merchants using Stripe Payment Processing.
Designed in Burlington, Vermont - Made in Upstate New York; our carry-goods, apparel and accessories are all guaranteed to last with out lifetime warranty.
We’re Always Happy to Help
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